Grace from Client served has now known as us on ten/twelve/2017, after to state there was anyone at the home. Actually…we walked out side and seemed everywhere and in many cases down the road…not a soul was listed here. She called three much more occasions to convey somebody was coming. She said she escalated the ticket, Continue to no person. ATT customer service is failing miserably and We've found on social websites that thousands if no more throughout the US come to feel precisely the same way. I am able to say for your simple fact on Cudjoe Key Nextdoor the sentiment it that a lot of will alter to Comcast.
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August twenty, 2015 at 7:forty pm Following staying hung up on twice and on the 3rd attempt sent to the incorrect dept I had been finially connected to Ms Shakiera Taylor in customer service on my fourth try.This youthful Girl was particularly courteous and extensive.she stayed around the phone with me through various attempts at finding my fax concerns resolved.
Oct 22, 2015 at 11:21 pm I have not been so mad in all my lifetime. My oldest son bought married last yr. His contract on our wi-fi account received’t be up right up until Dec. so we have saved him on our account. They have got graduated from college or university and started Careers of their selected area. Due to the fact he provides a cellular phone on our account, and because he has to present a Get hold of contact number, he gave them the variety he has on our account. And now each and every time he attempts to spend his bills for u-verse and direct tv, they fight to post it on my account. The 1st two periods it took place, I didn’t realize who was performing it and explained to them which i didn’t create a payment and that they had superior not choose income away from my ck’ing account. The following time it transpired, I basically got sufficient details through the agent I was speaking to that I finally discovered what was occurring. So I informed them not to write-up it to be a payment to my account as it was for their account. They stated that he would have to simply call once more and give their account variety rather than a phone number.
The difficulty here, is not only that I are actually about-paying AT&T for products and services I haven't obtained, but that when introduced to the attention of those who are “Accountable” I'm handled just as if I used to be/am not vital. I get it, I recognize a business really should generate income, you cant afford to pay for to credit score Every person’s account and still keep on being the CEO.
May perhaps 31, 2017 at 9:eighteen am It's not my to start with criticism but my difficulty nevertheless hasn't been resolved and I don’t know how to proceed. I do all the things I am instructed to perform and nevertheless it does not get fixed. This has actually been an ongoing situation since May possibly three, 2017 when I signed up with the bundle deal with Direct Television, cellular phone and Web. It started off Once i couldn’t get any individual to program an appointment for me to have the cellphone and Web installed. I lastly got it scheduled for May perhaps 19, 2017. The following day I found out which i had to choose my dad up from Chemotherapy so I termed to reschedule till May 22, 2017. I called 4 periods and did chat and was assured that it had been altered. I also received a simply call from James inside the porting Division that my number were ported and that they'd be out on May possibly 22, 2017 to complete putting in my phone. I took the day off. Not one person at any time confirmed up to put in the cell phone or World-wide-web. I contacted chat and was certain that they look at this website would be out that day (Might 22, 2017). No one ever confirmed. I known as the escalation department on Tuesday May perhaps 23, 2017 and was instructed they experienced appear about the nineteenth and that no person was property. They then transferred me for the get Section where I had been advised that the buy were shut Considering that the do the job had been carried out. How can the get be shut in the event the perform experienced not been carried out. They then transferred me for the fix Section considering the fact that they reported this was now a mend not an purchase. The repair service Section gave me the runaround and wouldn't explain to me what The problem was and would not plan any individual to come out. They then transferred me to your Ms. Black who knowledgeable me that considering the fact that my mobile phone was however active with Time Warner Customer Service needed to do some thing or they could not complete the install. I questioned her why no-one experienced identified as me and she or he said they don’t get in touch with customers when You will find a challenge. I told her about all my calls, my rescheduling and my simply call from James and she or he proceeded to tell me that she didn’t trust me and that I was lying. She explained this no less than 10 moments. She informed me I would have to get in touch with customer service the following day mainly because it was 6:00 and they closed at seven:00 so I couldn’t discuss with them.
The rep marketed me a bundle that bundled replacing my dwelling telephone services, but allowed me a discount over the more recent mobile. After a 7 days of no reception, I returned the gear.
to a better degree and they would really have to connect with me again but it could get as many as fourteen times since the supervisor dealing with it had been backed up Virtually 2 months and in the meantime my providers may be interrupted!! I had been furious, I talked to Yet one more better up and he place a hold on my account so that they couldn’t shut it off.
I identified as customer care Once more (conclude of March) And that i described to them the specific situation – they informed me they do see where I asked for for my services to become terminated (in February!) Which when I return my gear, I could have a $0.
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But plenty of right now I waited for a tech who never ever came Despite the fact that Once i identified as in he was running late I used to be instructed till the 7 th connect with After i was knowledgeable no one was coming at 815 pm my final phone and this began at 9.
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The next Wednesday right after this Sunday, they ended up speculated to arrive out and bury my cable. I got house from function, the cable experienced not been buried. Soon after screaming at the automated system which i required to speak to a Dwell rep, I had been ultimately transferred to an actual, English-speaking rep. I advised him about all the issues I'd had, including the fact that the cable experienced not been buried. He checked and reported the Bill mentioned it were completed and he requested me to examine! I explained the cable is lying on the bottom and has not been buried. He yet again scheduled anyone to come out another morning to bury the cable and told me he would contact me at noon these days and make sure all the things had been completed. Soon after returning house from church that evening, I went out in to the again garden yet again and observed where a cable had been buried, nevertheless, that cable wasn’t attached to something. The top at your house was draped in excess of the ATT box, they'd buried it from your house, to the pole, observed it wasn't attached to anything at all, coiled it up and still left it lying on the bottom, also leaving the “actual” twine lying on top of my garden.